Standard Chartered Bank (Hong Kong) Digital Teller (Video Teller Machine) project was awarded the Best Branch Automation Project 2015 during the Asian Banker Technology Implementation Awards Program. The awards ceremony was held on April 15th 2015 in Hong Kong, in conjunction with the Asian Banker Summit 2015.
The bank deployed innovative Video Teller Machines (VTM) with its solution provider GRGBanking.
Three units of VTM installed in the bank’s flagship Wealth Management Center in Central Hong Kong since June 2014, as part of its intelligent solutions to reinvent branch experience.
The digital teller project provides counter service to customer with remote teller assistance through video conference which enables teller centralisation.
Over 70% of the counter transaction types could be covered by digital teller with service availability extended to 12 hours per day, the bank has greater plan in future to use digital teller to reduce physical size of branch and thus cut down rental cost.
The digital tellers offer multi-approach to authenticate customer identity, including both bank card and ID card, allowing customer to do their banking transaction even without bringing their bank card.
Just a tap on the screen to initiate video conference, the transaction procedure will be handled by the teller, simulating the traditional in-branch counter experience.
Such brand-new business module has effectively reduced queueing and transaction time, and therefore enhance efficiency and customer satisfaction. According to the bank’s survey, customers rate 8.8 (out of 10) for these digital tellers, with high scores on process speed and convenience.
Based on its abundant VTM project experiences with 50+ banks worldwide, GRGBanking is responsible for the digital teller project’s hardware design and manufacturing, software development and system integration.
GRGBanking helped establish the 1st VTM in China, Germany and now Hong Kong.
Following Commerzbank in Germany and Kuveyt Turk Bank in Turkey, Standard Chartered Bank project represents another successful case of GRGBanking in the international market.
GRGBanking Equipment Co., Ltd
Add: 9 Kelin Road, Science City, Luogang District, Guangzhou, China
Tel: +86 20 62878545
Fax: +86 20 62879976